Our Commitment

LSWA Loyalty Rewards is a benefits and rewards program provided by The Royal Life Saving Society – Western Australia.

The Royal Life Saving Society – Western Australia is committed to supporting and complying with the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles ("APPs") which set clear standards for the collection, use, disclosure and storage of personal information which we obtain as part of our operations.

This Privacy Policy outlines how LSWA Loyalty Rewards deal with your personal information as well as our legal obligations and rights as to that information.

Personal Information

Personal information is information that may identify you or by which your identity may be reasonably determined. Such personal information may include your name, address, other contact details, your date of birth, and mobile number.

Why does LSWA Loyalty Rewards need your personal information?

LSWA Loyalty Rewards will only ask for personal information relevant to our business relationship with you. LSWA Loyalty Rewards will tell you the main reasons for asking for your personal information when LSWA Loyalty Rewards seeks it from you. If you do not provide some personal information, LSWA Loyalty Rewards may not be able to provide you with the products or services you want.

The main reasons why LSWA Loyalty Rewards will seek personal information from you are:

a. to check your eligibility for or to provide you with LSWA Loyalty Rewards; to provide you with information relevant to the services and offers you want to assist you with your inquiries or concerns; to verify your identity and undertake customer due diligence; for any other purpose required or authorised by law.

b. LSWA Loyalty Rewards may also ask for your personal information because LSWA Loyalty Rewards is obliged to collect it for legal purposes under the Financial Transaction Reports Act 1988 and the new Anti-Money Laundering and Counter-Terrorism Financing Act 2006. These Acts require us to ask you for information to check your identity (for instance, by referring to your passport, birth certificate or driver’s licence). LSWA Loyalty Rewards will not use any information collected under these Acts for any other purpose.

How does LSWA Loyalty Rewards collect information?

LSWA Loyalty Rewards collects personal information directly from you. LSWA Loyalty Rewards may do this when you contact us, visit our website or if LSWA Loyalty Rewards contacts you via phone.

How does LSWA Loyalty Rewards store your personal information?

LSWA Loyalty Rewards store your personal information in a number of ways including in computer systems or databases; in hard copy or paper files

Does LSWA Loyalty Rewards ever disclose your information to 3rd parties?

LSWA Loyalty Rewards may disclose your personal information to third parties where they help us with our business, or you request or consent to do so. Where your personal information is disclosed to third parties, LSWA Loyalty Rewards will seek to ensure that the information is held, used or disclosed consistently with the Australian Privacy Principles in the Privacy Act 1988.

Types of third parties include:

a. parties involved in providing, managing or administering your LSWA Loyalty Rewards relationship such as third party suppliers, printers, postal services, email and SMS delivery providers, authorised representatives and our legal, tax, audit and accountancy advisers; parties maintaining, reviewing and developing our business systems, procedures and infrastructure including testing or upgrading our computer systems; alliance partners; parties involved in the payments system including financial institutions, merchants and payment organisations.

b. LSWA Loyalty Rewards may also disclose your personal information to third parties in circumstances where:

LSWA Loyalty Rewards must fulfil our legal obligations (for example, disclosure to Australian (and international) enforcement bodies such as the Australian Securities and Investments Commission (ASIC), the Australian Taxation Office (ATO), the Australian Transaction Reports and Analysis Centre (AUSTRAC), Centrelink or the Courts); it can be reasonably inferred from the circumstances that you consent to your personal information being disclosed to a third party.

LSWA Loyalty Rewards may also send your personal information outside Australia where, for example:

a. you have requested or consented that LSWA Loyalty Rewards send your personal information; LSWA Loyalty Rewards outsources a function or service to an overseas contractor with whom LSWA Loyalty Rewards has a contractual arrangement; and it is necessary to investigate or facilitate a transaction on your behalf.

b. LSWA Loyalty Rewards will not send your personal information outside Australia unless it is authorised by law and LSWA Loyalty Rewards is satisfied that the recipient of the personal information has adequate data protection arrangements in place.

Marketing and your personal information

LSWA Loyalty Rewards uses personal information to provide services and products that may be of interest to you.  LSWA Loyalty Rewards may contact you by email, text message, phone or by post to advise you of program benefits and promotions.  If you receive a marketing message from us, you can opt-out by following the instructions in that message.

In general, LSWA Loyalty Rewards uses personal information for marketing for the following purposes:

a. to communicate offers relating to services and products that LSWA Loyalty Rewards think may be of interest to you (unless otherwise requested) to advise of ways to best use our service to develop processes, products and services to better meet your needs for our internal research and data analytics.

b. It is our policy not to sell or pass any personal information to any other organisations (outside our group companies) unless LSWA Loyalty Rewards is required to do so for fraud prevention and detection. LSWA Loyalty Rewards will never sell or rent your personal information to anyone else for their marketing purposes without your consent.

What are cookies and why does LSWA Loyalty Rewards use them?

A cookie is a piece of data stored on a user's computer hard drive, containing information about that user. A cookie can only be accessed across the Internet by the website that placed it there. Cookies are used by LSWA Loyalty Rewards to help us improve the content and functioning of our website.

LSWA Loyalty Rewards also uses cookies to help us process a request by you to follow a link from our website to the websites of third parties. The personal information that is disclosed to the third party website operator is limited to the information collected by these cookies. An example of this is to ensure that payment for qualifying transactions can be made,

You may choose to reject a cookie that the LSWA Loyalty Rewards website attempts to place on your computer, however you may then be limited in your use of some areas of the website. The use of cookies in this way is wide-spread and commonly accepted by the Internet community.

Why does LSWA Loyalty Rewards record IP Addresses?

When a user joins LSWA Loyalty Rewards, our computers may record their IP address. In the event that LSWA Loyalty Rewards detects fraud or abuse of our program or our website and computers, LSWA Loyalty Rewards may use the IP address of the offender to take action against them. Ultimately this ensures greater protection for you and your personal information.

What is "spam" and does LSWA Loyalty Rewards send it?

The widely accepted definition of "spam" is unsolicited commercial email, or in other words, email of a commercial nature that the recipient does not want. LSWA Loyalty Rewards does not send "spam". This is because when you join LSWA Loyalty Rewards, you agree to allow us to send to you commercial advertising that is relevant to the product and services LSWA Loyalty Rewards offers.

How does LSWA Loyalty Rewards protect personal information?

LSWA Loyalty Rewards takes all reasonable precautions to protect your personal information, whether it is stored in hard copy or electronic form from loss, unauthorised access, modification and unauthorised disclosure. Your personal information is only accessible by you and by those who are authorised to access it. Our employees and third parties who LSWA Loyalty Rewards deals with are bound by confidentiality obligations.

Hard copy documents are secured on our premises and at archive sites by locks and security systems. Whenever possible, hard copy documents are returned to you and not kept on our premises.

Electronic data is protected by up-to-date computer and network security systems with appropriate firewalls, encryption technology, virus software and access passwords.

LSWA Loyalty Rewards also seeks to ensure that confidential face-to-face discussions between you and us occur in a secure environment.

Depending on any legal obligations to retain your personal information for a certain period of time, if LSWA Loyalty Rewards does not require your personal information, LSWA Loyalty Rewards will take reasonable steps to destroy it in a secure manner or by removing identifying features from it.

Is our website secure?

LSWA Loyalty Rewards appreciates that you may have concerns in relation to the confidentiality and security of your personal information on the internet. Therefore, LSWA Loyalty Rewards has implemented systems to ensure that your personal information is secure and confidential when you access our website or my account.

When LSWA Loyalty Rewards collects your personal information over the internet, it proceeds via our secure server utilising encryption technology. This helps to protect against unauthorised access to your personal information over the Internet. Your stored personal information is also protected from unauthorised access through the use of multiple firewalls, secure passwords and sign-in processes.

While our website rely on the highest levels of technology to ensure maximum security, no data transmission over the internet can be guaranteed to be totally secure.

To assist us in protecting your personal information, LSWA Loyalty Rewards expects you to keep confidential your access passwords at all times, to destroy any documentation LSWA Loyalty Rewards sends to you containing your access passwords and to ensure you log out properly when you leave your computer and take appropriate steps to ensure security of your information

How can you access your personal information?

LSWA Loyalty Rewards maintains the integrity of your personal information by taking reasonable steps to ensure that the information collected, used and disclosed is accurate, complete and up-to-date.

You may access your personal information at any time via email: info@lswaloyaltyrewards.com.au

In the event that you make a request to access personal information that has been archived, LSWA Loyalty Rewards may charge you a fee. The fee will be discussed with you prior to us actioning your request. LSWA Loyalty Rewards is unable to give you access to your personal information if LSWA Loyalty Rewards is prevented by law or if access would reveal personal information of another person.

Does LSWA Loyalty Rewards ever change our privacy policy?

From time to time, LSWA Loyalty Rewards may need to review our Privacy Policy. LSWA Loyalty Rewards reserves the right to change our Privacy Policy at any time and to notify you by posting an updated version on our website.

Any questions about our policy?

If you have any concerns or questions about our Privacy Policy, or the way in which LSWA Loyalty Rewards manages your personal information, including if you think LSWA Loyalty Rewards has breached the Australian Privacy Principles of the Privacy Act 1988, you may contact us by email: info@lswaloyaltyrewards.com.au

You may also obtain further information about privacy (including general privacy information, answers to frequently asked questions and links to the 10 National Privacy Principles) on the Office of the Privacy Commissioner’s website at www.privacy.gov.au. Alternatively, you may write to The Office of the Privacy Commissioner, GPO Box 5218, Sydney, New South Wales, 2001.